Dr. David Dao decided to write a book about his experience on the United Express Flight 3411 in 2017. Drone Sighting Halts Operations At Newark Liberty Airport. By Associated Press. The video of Dr. David Dao being dragged off United Express Flight 3411 on April 9, 2017, his face bloodied, quickly went viral. Watch more We apologize for the overbook situation. One of the passenger posted a video on the incident, and it has garnered more than 400,000 views. CEO Oscar Munoz is being raked over the coals for his response to a violent passenger incident on a United Airlines flight. References External links. United Express Flight 3411 incident. After our team looked for volunteers, one customer refused to leave the aircraft voluntarily and law enforcement was asked to come to the gate. As our CEO Oscar Munoz has said, we at United never want anyone in the United family to forget the experience of Flight 3411. It’s the stuff corporate nightmares are made of. Dog Found Dead During Layover Between Delta Flights. ... your flight. Reports from two flights said a drone had been spotted over nearby Teterboro Airport. In the CEO’s first statement responding to the incident: United CEO response to United Express Flight 3411. His book, Subtracted: Refusal to give up my place on the road to the American dream (social injustice and racism in America) – on March 16, 2021 – Dr. Dao’s tragic experience but looks at the […] In the United Express Flight 3411 incident, a man was dragged off the plane in 2017 to free up seats for deadheading employees, and video of the incident went viral online, another public relations disaster for the airline. The incident on the United flight is one moment in his long and arduous story. ... to United Express Flight 3411. The airline released an initial statement to explain that the United Express Flight 3411 in Chicago was fully booked and that staff asked for “volunteers” to take another flight. It makes us a better airline… UNITED EXPRESS FLIGHT #3411 Minutes before the United Express Flight 3411 departed for Louisville International Airport, a gate agent reported that the flight was overbooked and 4 travelers needed to leave the plane to make room for staff members. United Airlines mocked for corporate speak response to passenger dragging incident. When asked about the incident, United Airlines released the following statement: Flight 3411 from Chicago to Louisville was overbooked.