If your fountain is leaking, the water level in the fountain will be lower and the ground around the fountain will be wet. With a 360 Plastic or Stainless Steel fountain, the more spouts on the top, the weaker the water flow for each spout. My water fountain is making a spitting sound and not pumping water very well, or running very loudly, what is wrong with it? Worked beautifully. Water Fountain Problems You May Not Be Aware Of. I'm so thankful for this sight and If I need any parts in the future I will come to this sight first. I know where I will go for any plumbing issues I may run in to!! Thanks so much, have a good weekend. The Halsey Taylor water fountain at the church was streaming the water to fast and to long and when I Chatted with Mallory she was very helpful by downloading the owners manual for me and telling me how to adjust the pressure from the outside. The customer service reps that I spoke with were polite and went above and beyond to track down the information I was looking. Before you perform this test, you should turn off any sprinklers around the fountain as not to confuse the area’s wetness. Excellent service!! Very satisfied with the attention and professionalism of Mallory. Open shut off valve. The best water fountain repair companies near you are here. All of you were super helpful, thorough and knowledgeable. To clean the glass you can use a glass cleaner called. Wow your web site is impressive. You can get the water to flow over that by rubbing your finger along the top. Troubleshooting Drinking Water Fountains. If you don’t see a question below that relates to yours, you may also find our Tips and Advice Center helpful, or you can Contact Us and we will be happy to help! I inquired with a couple different vendors for this part, and only Mallory actually followed up with me. Another thing to check is the mounting bracket. Excellent Job! In … In addition to all the troubleshooting above, wall fountains sometimes require a little extra maintenance and care. Thanks for your help! Alyssa helped me out today with great customer service! If you have a pump that is not adjustable and your water is flowing too fast you can clamp the hose with a clip to restrict some of the water flow. I would not hesitate to deal with Kully in the future. This is a sign that it is time to clean your wall feature! Please click on the below videos to find trouble shooting tips: Splashing: How to avoid or eliminate splashing . It probably has algae growing in it. Have a great day! Tips & Tricks | Troubleshooting Water Flow Problems - YouTube The install was fairly simple with the exception of having to change the P trap location in order to fit the new foot control ... but it works great! I received it on 2/27/2018. I called back on 2/22/2018 and spoke to another gracious young lady. All fountains require some TLC. In closing let me thank everyone I dealt with for going above and beyond in customer service.. "Thank you for checking my price and adjusting. Read our. Over the years, we have gotten many calls and emails regarding solar fountains. Architectural fountains, floating fountains, reflecting ponds, water signs, custom waterfall features -- we service them all. We installed the replacement spout today! I hope you and I will have the same type as well. A small paper clip or toothbrush can remove that. Best Wishes. Mallory, spout was received today and looked great. by Catit on February 21, 2017 in Drinking Fountains - Troubleshooting. Thank you for reaching out with the follow up. Water cooler is an EZ, HTV, or electric eye operated model. Commercial Fountains. View & download of more than 2104 Elkay PDF user manuals, service manuals, operating guides. OUTDOOR WATER Fountain Construction, Repair, & Maintenance There are many different types of outdoor water fountains in which Koi Pros can install, maintain, and repair. I am looking forward to working with you and your company in the future. Have a great week!!! Another successful hassle free order with Kully! She was courteous, helpful, knowledgeable and represented your company very well. 2 Regulator valve defective. I just wanted to thank you for all of your help !!!!! I rated you a 5. You made it very easy to order over the phone. How to stop mosquitoes from breeding in my fountain. You made life easy! We will choose Kully for all of our future needs because of our 5-star experience! This is typically caused by over-filling the wall fountain. > Common Outdoor Fountain Problems To Troubleshoot Many people love the sound of running water and there are a large variety of different water features or outdoor fountains you can find to give you the exact effect you want. Trouble Shooting Guide for Wall Fountains Take a non-scratch scouring pad and rub it along the water distribution unit of the fountain. Place the fountain on top of a dry towel in an area away from your pet. Some outdoor fountains can be purchased pre-built from local department stores, while more custom water fountains need to be constructed and designed in custom fashion. Thank you so much for the information from Haws Corp. That was exactly what I needed to know. To do this they need to get an ohm meter. However the repair only lasted a day. Flexi Guard bubblers provides a flexible antimicrobial mouth guard to protect against injury and microorganisms. I am shocked that the order went through as promised without any problems. Feel free to forward this email to your supervisor, to let him/her know that you did an outstanding job today! If water gets outside this tray or if the tray is overfilled it may leak out the bottom making it appear that the fountain is leaking. You were very helpful in getting the correct part ordered and I should probably check with you in the future if I have any questions about what to order. I am one of your strongest supporters. This is common in wall fountains especially if they are started and stopped frequently. If you live in a climate where the temperature gets below freezing in the winter, you will either need to bring your outdoor fountain in or completely drain and cover it. Unfortunately, good customer service like that has become difficult to find. If you have a wall mounted drinking fountain or water cooler, the model number is typically located on the bottom of it. I'll always call Kully Supply. I put the parts on and they are working . If you have a slate-faced wall fountain, you may notice that some parts of the slate are restricting the water flow, you can use the non-scratch scouring pad on the slate face. Make sure that the surface underneath your fountain is sturdy and completely level. Hi Mallory Absolutely the best customer service I've ever seen with a company. I cannot tell you how much I appreciate your assistance! Thank you for taking the time to contact the manufacturer about the exact replacement part, Mallory. Dear Shealyn, She was very helpful, and even called me when she had solved my problem when all she needed to do was email me. Repairing … You are truly helpful. Thanks for your help with this. Give her a bonus or at least a public "atta boy" (or girl in this case)! (Really, tell her that a customer was very pleased and wanted to take time to say so.). I am very happy to deal with you. How can I make my Stainless Steel Fountain less noisy? On 2/11/2018 I called in a problem with my tank wouldn't stop or flush. As always, be sure you have enough water in the fountain. She took the time help us understand what we needed, her responses were quick and informed, and she always had a courteous attitude.
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